SHIPPING + DELIVERYUpdated 3 months ago
Remember when you had to pay for shipping? Those days are long gone.
Spindle offers free shipping via FedEx Ground for any latex mattress or mattress accessory anywhere in the contiguous 48 United States, excluding U.S. Military APO/FPO addresses and PO Boxes.
How is the mattress shipped?
We ship our mattresses unassembled. Simply open the boxes, place the three layers of latex foam inside the zippered casing, and you’ve made your own latex mattress. This approach allows us to ship them via carriers like FedEx, and it makes the mattresses much easier to move around.
Number of boxes based on mattress size:
- Twin: 2 boxes
- Full: 2 boxes
- Queen: 2 boxes
- King: 2 boxes
How long until I receive my mattress?
COVID-19-related issues have impacted industrial supply chains, affecting our production schedule. You can generally expect to receive your mattress within two to three weeks of placing your order, depending on your location within the United States.
You’ll receive a tracking number when your mattress ships. We aim to ship within 7 to 14 days of your order. If shipping exceeds 14 days, we’ll notify you, and you are free to cancel your order without any penalty. Please note this timeline does not guarantee delivery within 7 to 14 days—it may take an additional 1 to 7 days to reach you, depending on your location.
Where does the mattress ship from?
Illinois.
Do I get a tracking number?
Yes. Once your Spindle mattress ships, you will receive a tracking number via email. Please allow a few hours from pickup for the tracking information to be updated in the shipper’s system.
My tracking number isn’t working.
If your tracking number isn’t functioning, please call or email us, and we’ll resolve the issue.
The tracking number doesn’t say anything.
It may take a few hours for the shipment to be fully processed into the FedEx system after pickup. Please wait a few hours and check back. If you are still concerned, let us know, and we’ll investigate for you.
Do you ship to U.S. Military APO/FPO addresses and PO Boxes?
Unfortunately, we do not ship to these addresses, but we do offer military discounts. Please email us for details.
What happens if the box is damaged when I receive it?
Our packaging is designed to protect your mattress during transit. Even if the cardboard looks rough, the latex inside usually arrives without issue. We wrap the latex in 6 mil plastic sheeting, roll-pack it, and encase it in another 6 mil plastic sheath to ensure the rubber foam is protected, even if the boxes are damaged.
If you notice any damage before or after opening the boxes, please contact us via email. Including photos will help us assess the damage and determine the best course of action.
Lost packages?
If we forgot to ship something, let us know, and we’ll send replacement parts immediately. For shipping issues, contact the carrier first, then let us know, and we’ll work on resolving it from our end.
What about the removal of my old mattress?
We do not offer mattress removal services. On the plus side, this means you won’t have to wait around for a delivery person. You might find mattress recycling programs in your area, or consider options like Freecycle, local charities, Craigslist, or a service like 1-800-GOT-JUNK (check for Groupons to save on fees).