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Spindle Mattress

How can we help? Get all of your important questions answered here or reach out to us to learn more. 

Help Center - Spindle Mattress

No. We know it seems counterintuitive, but the top of your mattress [or the rest of it for that matter] cannot be washed or dry cleaned. We strongly advise all of our customers to use a mattress cover or pad to protect their Spindle just as they would any other mattress.

Can I wash my Spindle cover?

We do not provide sample kits. The main reason is a small hand sample is not representative of a large piece or the variation between batches. A small hand sample isn't helpful in determining how our mattress will feel. And, for testing smell and appearance, a test kit is not the best solution as there is a variation from batch to batch.

Do you offer sample kits?

Once the order is placed on our shipping dock, you will receive a tracking number. If you try to immediately track your order, it may show as not being picked up. This is normal. It often takes time — sometimes until 10 pm — for FedEx to process the package at their facility and have your order show up in their system.

When will I receive my tracking number?

After you place your order, you will receive an email confirmation.

Next, your credit card will be charged and we will process your order.

Your mattress will usually ship within 7–14 days once you place your order. Please take holidays into consideration as we may be closed for extra days during major holiday periods. We have a pretty good track record of delivering on time, even during times of bad weather.

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