IN-HOME DELIVERYUpdated 4 days ago

DO YOU OFFER IN-HOME DELIVERY AND ASSEMBLY?

Unfortunately, we do not offer white glove service or mattress removal. Our mattress ships in separate components, making it relatively easy to move from room to room. In fact, even a king mattress and foundation can fit up a tight spiral staircase without much trouble.

The mattress is delivered by FedEx Ground, usually in three boxes. Most people find the mattress easy to assemble. We recommend having two people for the task, but we also have a video on our website showing one of our staff members, Sam, assembling her queen mattress on her own. Printed instructions are included with your mattress, and we are always available to assist with any questions you may have.

If you need help assembling your mattress, you might find assistance through neighborhood networks, TaskRabbit, or Craigslist.

Regarding the removal of your old mattress: Many customers turn to charitable organizations like Goodwill, Salvation Army, Wounded Warriors, or Habitat for Humanity. Craigslist (posting it for free), local DPW, or 1-800-GOT-JUNK are also good options.

The decision not to offer white glove delivery and removal services helps us keep our mattresses in the "affordable luxury" category. These services require significant oversight, especially since we would need to manage a distributed nationwide outsourced network. Even under the best circumstances, these services come with a high risk of issues: trucks arriving late (or early), carpet stains, damage to walls or ceilings, or incorrect products being delivered.

There are retailers—mostly in the brick-and-mortar space—that do provide these services. While they are valuable, they also add significantly to the overall cost of goods.